Talking Platforms AI Technology
ioTRAN released new AI technology in August 2025. Welcome to the future of white-label cloud communications and Hosted PBX/UCaaS! Imagining new ways to communicate, summarize audio, configure, and manage.
ioTRAN-AI is the modern way to deliver business phones, apps, and complete communications solutions to your customers—fully branded as your own. By combining advanced AI capabilities with our powerful Hosted PBX and UCaaS platform, you can offer a cutting-edge experience that enhances productivity, streamlines operations, and strengthens your brand presence.
Introducing AI-Powered Innovation on our Cloud Communications Platform with White-Label Hosted PBX & UCaaS
Artificial Intelligence is transforming the way we communicate—and starting August 2025, it’s integrated directly into our white-label hosted PBX and UCaaS platform as an option for your customers. Whether you're an MSP, CSP, service provider, or Telco, you can now offer your customers smarter, faster, and more responsive unified communications experiences.
From AI-driven call recording and audio creation to intelligent voicemail transcriptions, virtual assistants, and extension management, our platform empowers you to deliver next-generation features without additional infrastructure or development.
The future of cloud communications is intelligent, automated, and branded as your own. With our fully white-labeled AI features, you stay ahead of the curve while giving your customers real business advantages.
Unlock a new era of productivity and service differentiation—powered by AI.
Artificial Intelligence is deeply integrated into the Talking Platforms (ioTRAN) white-label communications platform to provide value-added service options to your customers. You can deliver these AI features at a granular level to individual customers. You choose which customers can access the AI feature. Use your OpenAI credentials or use your customers. Once enabled, your customers will have the following capabilities and features:
- Transcription of Call Recordings
- Transcription of Meetings
- Meeting Summaries as Text
- Call Recording Summaries as Text
- Recording of IVR prompts from text, with selectable voices
- Recording of voicemail greetings from text, with selectable voices
- Voicemail text transcription
- Account control assistant via a natural language interface
- Account control assistant via chatbot interface on the ioTRAN ioCONNECT app
- General AI Assistant accessed through a natural language interface
- General AI Assistant accessed via chatbot interface on the ioTRAN ioCONNECT app
- Context-aware AI Assistant capable of keeping the dialog context over long periods of time
The power of ioTRAN with AI for Talking Platforms
Imagine controlling the features of your phone extension simply by talking to it in natural language. That capability is here today—available on the ioTRAN cloud or on-premise platform. Just press a speed dial on your phone or app and say, “Dial Tom Jackson,” and it will search your address book and place the call. Or say, “Enable Do Not Disturb,” and your incoming calls will go straight to voicemail. That’s the power of ioTRAN AI.
Remember the days when you had to hire an expensive professional company to create your Auto Attendant messages as audio files for uploading? With ioTRAN AI, you simply enter your greeting into a text form, choose a voice style, and ioTRAN AI will generate a professional greeting for you. Take it one step further by configuring the ioTRAN AI Assistant in IVR mode—and let it become your intelligent Auto Attendant!
For many organizations, AI can be a powerful tool for addressing departmental challenges such as human resources, legal, and policy management. With ioTRAN, you can configure multiple AI Assistants with simple instructions to specialize in specific areas of expertise. Employees in those departments can then simply pick up their phone and ask questions related to their area of expertise.
Gone are the days of wasting valuable time listening through lengthy call recordings or replaying audio conferences just to find a single detail. With ioTRAN, every conversation is automatically transcribed and summarized into clear, text-based notes. Instead of sifting through hours of audio, you can instantly scan concise summaries, quickly locate key points with a simple text search, and easily share the information with your team. This not only speeds up your workflow but also ensures important details never get overlooked.
Talking Platforms is only beginning to scratch the surface of what’s possible when artificial intelligence is combined with our Hosted PBX and UCaaS platform. This powerful fusion is transforming how businesses communicate—automating routine tasks, streamlining call handling, personalizing customer interactions, and providing real-time insights from every conversation. As these AI-driven capabilities continue to evolve, they promise to unlock new levels of efficiency, productivity, and innovation across every aspect of business communications.
